I'll be positive with the exceptional service bits
The Apple Stores in Perth and Booragoon - fantastic service and I get the impression that people working there LIKE AND WANT to work there.
iinet service providers - they don't always get it right but it's obvious they try to. And when they do bugger things up, they've gone well out of their way to ensure it's okay, up and running and actually monitor the problem for weeks after without telling you to ensure that it's up to scratch. I found this by accident some months later and was very impressed.
RAC - great mob. exceptional service.
Singapore Airlines - everything.
McDonald's Joondalup on Saturdays mornings. There's a casual overseas student who works on Saturday mornings and his service is exceptional. He's a Masters student at a local uni and doing this for the mullah on weekends and I gather he's returning to India upon graduation. His service is exceptional, his shirt weighed down with appreciation
medals.
Westpac counter staff. Great service but not exceptional and that's not their fault. It's not the sort of industry where you get opportunities to be exceptional but still - great service.
What disappoints me is when you've got companies known for mediocrity who have service champions who go above and beyond. They're not appreciated or rewarded or get pathetic things like gold buttons and bugger all else. What's the point in that?
You go back to the supermarket, hardware chain months later and the good bloke's gone 'cos he was under appreciated and underpaid and all the silly service dimwits are ruling the roost again.
