I find it really interesting that you say this, Dallas. I've wondered about the evolution of Management Strategies over the past decade. It seems to me that the world is changing... It also seems to me that it is a very human reaction when faced with change to cling that little bit tighter to "the known" before finally relenting and adapting... I wonder how long the "carrot & stick, hold the carrot" approach can work?? It seems to me that people generally respond well to being treated with dignity and respect. Happy people are generally more loyal & more productive. It also seems to me that it takes so much less energy to make someone feel good about themselves than to coerce, bully and intimidate. I realise that what I'm saying may come across as all a bit dolphins and rainbows, but I believe in it, not just from a humanitarian standpoint but in a time & motion context, also... Penny for your thoughts, Squire?